Return and Refund Policy
Effective Date: January 23, 2026
Contact Email: info@axorin.pro
Thank you for using Axorin.pro. Please review our policy regarding returns and refunds for digital goods purchased through our platform.
1. Digital Goods Are Non-Returnable and Non-Refundable
Due to the nature of digital products (3D models, files, and generated content), all sales are final. Once you complete a purchase and download or access the digital goods, they cannot be returned or exchanged.
2. Dispute and Refund Requests
We understand that issues may arise. If you believe there is a problem with your purchase, you may submit a dispute or refund request within 21 days of the purchase date.
To be eligible for a refund, you must:
- Provide clear evidence or a valid reason supporting your request (e.g., defective file, incorrect product delivered).
- Demonstrate that the issue is not due to user error or misunderstanding.
- Contact us promptly with detailed information regarding the problem.
3. How to Request a Refund or Dispute
Please contact our support team at info@axorin.pro with:
- Your order details (purchase date, order number).
- Description of the issue and any supporting evidence (screenshots, files, etc.).
We will review your request and respond within 7 business days.
4. Refund Decisions
Refunds are granted at the sole discretion of Axorin.pro after evaluating the validity of your claim. If approved, refunds will be processed using the original payment method.
5. Exceptions
No refunds will be provided for:
- Change of mind or buyer’s remorse.
- Partial use or partial download of the product.
- Issues caused by incompatible software or hardware.
- Failure to read product descriptions or specifications before purchase.
6. Contact Us
If you have questions about this policy or want to initiate a dispute, please reach out:
Email: info@axorin.pro
KJT THRYD LTD
Company number: 16959831
Company address: 91 Aldwych, London, England, WC2B 4HN